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Returns and Exchanges
Find shipping charges, delivery information for Qatar and the UAE, and the returns and exchanges terms that apply to your delivery country.
DAYS TO APPLY
Returns and exchanges within Türkiye only
Returns and exchanges for international orders
We do not accept returns or exchanges for orders delivered outside Türkiye, including Qatar and the United Arab Emirates. Please check the size and product details before placing your order. If you receive a damaged, faulty or incorrect item, please contact us for assistance. Contact us
Your order's journey
Track my orderDelivery within Türkiye
Shipping within Türkiye: members TRY 0; guests TRY 150. These are base charges; applicable surcharges are shown at checkout. Members eligible for free shipping also pay no surcharges. Orders are shipped with Yurtiçi Kargo. After your order is handed to Yurtiçi Kargo, delivery takes 24–96 hours depending on your city and district.
International shipping charges
For all orders delivered outside Türkiye, shipping costs USD 75 for orders placed in USD or EUR 75 for orders placed in EUR. The same charge applies to members and guests. International orders are shipped with DHL.
Dispatch to Qatar and the UAE
Your order is prepared and handed to the carrier within 1–3 days. This is the dispatch period, not the delivery time. Transit time after dispatch may vary depending on the delivery address and customs processing. Import duties, taxes and customs charges are payable by the recipient and are not included in the shipping charge.
Returns for orders delivered within Türkiye
Request a returnCreate your request
Select your item and reason through My orders or the Return request page.
Send your item
Send your unused item, with its labels and accessories, to the address below.
Receive your refund
Once your item has been inspected and your return approved, your payment is refunded within 10 business days.
Exchanges for orders delivered within Türkiye
Request an exchangeRequest an exchange
Request an exchange for your item through My orders or the Exchange request page.
Send your item
Send your unused item, with its labels and accessories, to the address below.
Receive your replacement
Once we receive and inspect your item, we process the exchange and ship your requested replacement.
Before you send a domestic return or exchange
- For orders delivered within Türkiye, submit your request within 14 days.
- The item must be unused and in resaleable condition.
- Labels, logos and accessories must be undamaged.
Domestic returns and exchanges: frequently asked questions
Where will my refund be sent?
Card payments are refunded to the same card. Bank transfer payments are refunded to the relevant account. Refunds are processed within 10 business days of return approval.
What is checked during inspection?
We check that the item is unused and resaleable, and that its labels, logos and accessories are undamaged. Return or exchange requests for items found to be damaged are not accepted.
Which carrier can I use?
You can use any carrier to send returns or exchanges to the address above. Please pay the shipping charges when sending your parcel.
Need a little help?
Our customer service team is here for you.