DELIVERY AND RETURNS
DOMESTIC ORDERS
Delivery
Free shipping is valid for every product and every country. Shipments are made with Yurtiçi Kargo.
Domestic Shipment (1 to 3 business days) – FREE SHIPPING
Return
You can return the product you purchased from our online store within 14 days, provided that the product has not lost its resold feature and has not been used. The labels, logos and other accessories of the returned products must not be damaged. If the products you return are found to be damaged after being checked by our product review team, your return may not be accepted.
The shipping fee of the product you want to return is covered by our company. You must send the return via the courier company (Yurtiçi Kargo) that delivers to you. Products sent through different cargo companies will not be accepted as counter-paid. When the refund is confirmed, the product price will be refunded to your credit card if you paid by credit card within 10 business days, which is the legal period, and to your relevant account if you made a wire transfer.
INTERNATIONAL ORDERS
Delivery
Free shipping is valid for every product and every country. Shipments are made with DHL express.
International Shipment (2 to 6 business days) - FREE SHIPPING
Any applicable duties/VAT are the sole responsibility of the client, and not our team. We have absolutely no control over charging each client additional duties/VAT at the time the purchase is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your parcel, please get in touch with your local post office.
We offer FREE SHIPPING worldwide, this means that we cover the transport cost with DHL express. However, we can't take responsibility of the duties being charged by the customs of your country.
Return
You can return the product you purchased from our online store within 14 days, provided that the product has not lost its resold feature and has not been used. The labels, logos and other accessories of the returned products must not be damaged. If the products you return are found to be damaged after being checked by our product review team, your return may not be accepted.
* Please be advised that return shipping costs will be deducted from the total refund.
Easy Return
After completing your member login, you can make the return process by selecting the product and the reason from the "My Orders” section.
For our guest customers can make the retrurn process by selecting the product and the reason from the "Refund" on top menu section.
