DELIVERY AND RETURNS
Delivery
No shipping fees are charged for your orders from all over Turkey from our standard shipping service. After your order is delivered to Yurtiçi Kargo, the time to reach you varies between 24 hours and 96 hours, depending on your location and district. For overseas orders, it will arrive within 2-10 business days.
Return
You can return the product you purchased from our online store within 14 days, provided that the product has not lost its resold feature and has not been used.
The labels, logos and other accessories of the returned products must not be damaged. If the products you return are found to be damaged after being checked by our product review team, your return may not be accepted.
The shipping fee of the product you want to return is covered by our company. You must send the return via the courier company (Yurtiçi Kargo) that delivers to you. Products sent through dierent cargo companies will not be accepted as counter-paid. When the refund is conrmed, the product price will be refunded to your credit card if you paid by credit card within 10 business days, which is the legal period, and to your relevant account if you made a wire transfer.
Order Cancellation
You can return the product you purchased from our online store within 14 days, provided that the product has not lost its resold feature and has not been used.
The labels, logos and other accessories of the returned products must not be damaged. If the products you return are found to be damaged after being checked by our product review team, your return may not be accepted.
The shipping fee of the product you want to return is covered by our company. You must send the return via the courier company (Yurtiçi Kargo) that delivers to you. Products sent through dierent cargo companies will not be accepted as counter-paid. When the refund is conrmed, the product price will be refunded to your credit card if you paid by credit card within 10 business days, which is the legal period, and to your relevant account if you made a wire transfer.
After completing your member login, you can make the return process by selecting the product and the reason from the "My Orders” section.
For our guest customers can make the retrurn process by selecctiong the product and the reason from the "Refund" on top menu section.
