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WITH YOU AT EVERY STEP

Returns and Exchanges

Sometimes a different choice is needed. Find everything you need to know about returning or exchanging your purchase.

14

DAYS TO APPLY
For returns and exchanges

Your order's journey

Track my order

  1. Free standard delivery

    Standard delivery is free for orders within Türkiye.

  2. Shipping with Yurtiçi Kargo

    Your order is handed over to Yurtiçi Kargo for delivery.

  3. Delivery within 24–96 hours

    After handover to the carrier, delivery takes 24–96 hours depending on your province and district.

Return in three steps

Request a return

  1. Create your request

    Select your item and reason through My orders or the Return request page.

  2. Send your item

    Send your unused item, with its labels and accessories, to the address below.

  3. Receive your refund

    Once your item has been inspected and your return approved, your payment is refunded within 10 business days.

Exchange in three steps

Request an exchange

  1. Request an exchange

    Request an exchange for your item through My orders or the Exchange request page.

  2. Send your item

    Send your unused item, with its labels and accessories, to the address below.

  3. Receive your replacement

    Once we receive and inspect your item, we process the exchange and ship your requested replacement.

Before you send

  • Submit your request within 14 days.
  • The item must be unused and in resaleable condition.
  • Labels, logos and accessories must be undamaged.

Frequently asked questions

Where will my refund be sent?

Card payments are refunded to the same card. Bank transfer payments are refunded to the relevant account. Refunds are processed within 10 business days of return approval.

What is checked during inspection?

We check that the item is unused and resaleable, and that its labels, logos and accessories are undamaged. Return or exchange requests for items found to be damaged are not accepted.

Which carrier can I use?

You can use any carrier to send returns or exchanges to the address above. Please pay the shipping charges when sending your parcel.

Need a little help?
Our customer service team is here for you.

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